ServiceNow Manager

Manager-KDNI

• Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)
• Minimum 10 years of IT experience with at least 7 years specifically in ServiceNow implementation and transformation projects (excludes managed services or enhancement projects).
• Extensive hands-on experience in designing and developing multiple ServiceNow applications such as ITSM, GRC, SecOps, HRSD, CSM etc.
• Strong leadership skills with proven experience in managing complex, multi-stakeholder ITSM or other process deployments.
• Deep understanding of ITIL framework and other IT management tools
• Demonstrated success in delivering projects using agile methodologies, preferably in a scrum-based environment.
• Solid knowledge of ServiceNow integration frameworks and APIs.
• Demonstrated ability to work effectively under pressure and meet demanding deadlines.
• Exceptional verbal, written communication, and presentation skills with the ability to lead teams and work collaboratively.
• Strategic thinker capable of setting goals, driving team initiatives, and fostering high-performance teams.

• The ServiceNow manager will join the high performing ServiceNow implementation team, this team works only on ServiceNow implementation & transformation projects
• Lead a team of 7-10 key members in successfully implementing ServiceNow applications tailored to client requirements across diverse industries.
• Design and architect complex technical solutions on the ServiceNow platform, aligning with client business needs across IT and enterprise functions.
• Actively participate as a Senior Solution Architect and hands-on contributor in critical implementation tasks when needed.
• Champion innovation initiatives by identifying and implementing novel automation solutions and best practices to improve efficiency and system effectiveness.
• Manage overall team performance including coaching, mentoring, career development, and talent retention aligned with KPMG frameworks.
• Support sales and pre-sales activities by collaborating with business development teams—crafting proposals, demonstrating technical capabilities, and participating in client presentations.
• Lead and contribute to practice development efforts including hiring, resource planning, rewards, and recognition programs.
• Drive a chosen practice development focus area such as innovation, pre-sales enablement, talent acquisition, or resource management.
• Foster a collaborative environment, enabling knowledge sharing and continuous improvement across teams.
• Ensure adherence to agile methodologies, driving projects within scrum teams under time-sensitive conditions.
• Interface with multiple stakeholders, managing expectations, and ensuring transparent communication throughout project lifecycle.

Experience Level

Mid Level