Product Content Manager

SERVICENOW SOFTWARE DEVELOPMENT INDIA PRIVATE LIMITED

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Manager, Product Content

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Work closely with Information Development leadership team to plan how to distribute resources effectively across scrum teams and be able to adjust when unexpected projects arise.
Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts.
Check in regularly with development team managers to get feedback and, if necessary, help course correct to get deliverables back on track.
Meet one-on-one with each direct report on a weekly or bi-weekly basis.
Conduct quarterly performance-related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts.
Recruit excellent team members who are not only solid information developers, but who work well with the rest of the team.
When required, support the team in the development of product documentation for current and future releases of our product.
Review content on a regular basis, provide feedback on progress, adherence to standards, and overall completeness.

Qualifications

To be successful in this role:

Preferred Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Strong background in HTML, XML, and DITA.
High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment.
Knowledge of structured task-based writing is a plus.
Experience with scripting, APIs, and integrations is strongly preferred.
Knowledge of documenting complex administration systems processes in a SAAS environment.
Proven experience relating to different levels of the organization and working effectively with peers.

Basic Qualifications:

BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience.
3+ years of team management experience.

JV22

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.