Manager - Solutions Activation and Automation

Manager – Solutions Activation & Automation

Job Description Summary

The Manager – Solutions Activation & Automation, based in Hyderabad, supports the Associate Director in driving operational efficiency, process standardization, and automation within the US Studio Operations – Solutions Activation team. This role manages projects, collaborates with cross-functional teams, and ensures the successful implementation of innovative solutions. Key responsibilities include identifying automation opportunities, leading change management, documenting business requirements, and overseeing user acceptance testing and post-implementation support. The position requires strong stakeholder management, agile project management skills, and experience with pharma content approval and digital asset management platforms would be a plus. Candidates should have a bachelor’s degree (master’s preferred), 6+ years of relevant experience, and excellent communication skills.

Job Description

Location – Hyderabad #LI Hybrid

Key Responsibilities

• Support and conduct process deep dives to identify automation opportunities and improve operational efficiency.

• Manage projects related to process standardization, optimization, and adherence across workflows.

• Support and manage onboarding for accelerated/automated processes and lead change management initiatives.

• Collaborate with Solutions Lead and Activation Lead to implement process updates, new systems, and innovative solutions.

• Document key business requirements into clear specifications with KPIs, align with stakeholders, and support agile project management.

• Review test cases and training materials, oversee UAT, and enable Hypercare support post-implementation.

• Deliver regular and transparent project updates and assist in preparing executive-level presentations for senior leadership.

• Experience with pharma content approval, Digital Asset Management (DAM), and omnichannel platforms is a plus.

Essential Requirements

• Bachelor’s degree in business, Operations, or related field (Master’s preferred).

• 6+ years of experience in process management, automation, or operational excellence.

• Strong knowledge of agile methodologies, change management, and documentation best practices.

• Excellent stakeholder management and communication skills.

• Familiarity with pharma content approval workflows, DAM platforms (Veeva Promomats, Aprimo, etc), and Martech platforms (Veeva, SFMC, Drupal, etc) preferred.

Commitment to Diversity and Inclusion: 

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. 

Accessibility and accommodation: 

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. 

Skills Desired

Experience Level

Mid Level