Manager, Supply Chain Management, Relay Operations Center

Description

Description:
Amazon Transportation Services is seeking a Manager II, Supply Chain for our Relay Operations Center (ROC) team in Hyderabad, India. ROC is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting NA and EU geographies. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. ROC steps in to resolve any issues or adhocs in transportation execution. In addition to support provided for ATS organization, this organization supports externalization of ROC capabilities to external shippers and vendors that rely on ATS fleet and services for their freight movement.

The ideal candidate has a background in supply chain/logistics with excellent leadership and management skills. They will be responsible for understanding the EU Transportation strategy and continually identifying operational, service, and process improvements to enhance customer experience cost-effectively. The successful candidate can easily analyze data, has attention to detail, and understands concepts and methods. They should have process knowledge with a proven track record of reducing problems through proactive root cause elimination. This job requires exceptional communication skills and the ability to work independently in a high-pressure environment.

Key job responsibilities:
• Manage day-to-day operations in Europe with at least 6 direct reports (Ops Managers). This role requires to operate as manager of a team of operations managers. Each operations manager has a team of 12-15 transportation specialists.
• Lead teams and projects, influencing all levels of management to re-engineer business processes and drive change management to complete projects on time
• Analyze, report using tools, portals, and reports; apply a solution-driven approach to systems and processes, using advanced computer skills (Excel, PowerPoint, Outlook, and Word)
• Develop countermeasures and real-time process improvements to address team deficiencies identified through data analysis and observation
• Scope out business and functional requirements for Amazon tech teams to improve existing software systems and tools or create new features/tools
• Escalate problems or data variances to relevant owners and teams and follow through on resolutions
• Communicate effectively, both verbally and in writing, with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Manage a 24/7 operating environment, providing real-time customer experience by communicating with internal customers (Planning, Fulfillment Centers) and external partners (carriers)
Basic qualifications:
• 5+ years of experience in program management, logistics, operations, supply chain, or transportation
• 3+ years of experience working cross-functionally with tech and non-tech teams
• Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
• Experience designing, implementing, and optimizing initiatives
• Demonstrated ability to work in a fast-paced, deadline-oriented environment
Preferred qualifications:
• Master's Degree in Business (MBA) from a Tier 1 business school
• Proficiency in Lean and Six Sigma; experience in manufacturing, transportation, customer service, and/or distribution environments
• Experience leading projects and programs in an operational setting
• Experience defining program requirements and using data and metrics to determine improvements
• Flexibility to work all shifts as needed, supporting Amazon's fulfillment network 24/7
Employee Value Proposition:
ROC – Key facts:
• Relay Operation Center Monitors performance of Amazon supply chain by detecting and solving disruptions to the Amazon end-to-end supply chain before they ever impact our customers, shippers, carriers, drivers or our cost structure.
• The ROC team operates with over 4000+ associates spread across different cities globally, supporting NA and EU regions, enabling a 24*7 support model with multiple shifts. ROC-IND team is a key contributor to this support base, currently based out of Hyderabad and Bangalore cities as the base locations.
• The role also collaborates with cross functional teams within Amazon to perform day-to-day activities effectivity. The aim of ROC is to contribute to the success of Amazon’s global supply chain execution and help Amazon become a shipper of choice and Earth’s most customer centric organization.
Why is this an interesting role?
• Dynamic Environment: The fast-paced nature of Amazon’s supply chain and logistics network offers constant challenges and opportunities for problem-solving.
• Learning opportunity: Amazon is the largest e-commerce company on the Earth and its transportation network is one of the largest and complex operations. ROC offers a hands-on experience and introduction to the world of Supply Chain Management and operations support.
• Impactful Work: Transportation Specialists play a crucial role in successfully executing Amazon’s transportation processes, directly affecting speed of network and customer promise. Any gaps in this execution would create downstream impact.
• Data-Driven Decisions: The role involves analyzing data to identify trends and improve operations, making it appealing for those who enjoy working with numbers.
• Career Growth: Amazon's emphasis on professional development provides numerous pathways for advancement within ROC and several other organizations within Amazon.
What new experiences will the candidate learn?
• Logistics Management: Deep understanding of supply chain logistics, including transportation planning, scheduling, and execution.
• Data Analysis Skills: Proficiency in analyzing large datasets to inform decision-making and optimize operations.
• Problem-Solving Abilities: Experience in identifying issues and implementing effective solutions in a fast-paced environment.
• Project Management: Experience in managing projects from inception to completion, ensuring timely execution and results

What are the key skills the role holder ROC needs? The candidate needs to display:
• Customer Obsession
• Ownership
• Bias for Action
• Deliver Results
• Invent and simplify
• Insist on highest standards
• Have back bone, disagree and commit

Amazon is an equal opportunity employer and we welcome and encourage applications from persons with disabilities and are committed to providing reasonable accommodations throughout our hiring process and employment. A good candidate for Amazon ROC ‘Manager II, Supply Chain” position would be a graduate/master’s degree holder with good communication skills, proven track of operating in complex supply chain environments and ability to make data-driven and judgement-based decisions.

Workplace Accommodations:
- Assistive technology and adaptive equipment available
- Support for both visible and invisible disabilities
- Accessible workplace facilities
- Inclusive hiring and onboarding experience

Basic Qualifications

- 3+ years of team management experience
- 3+ years of supply chain experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Possess knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
- Experience in leading projects and programs in an operational setting
- Experience defining program requirements and using data and metrics to determine improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.