Job Title: Senior Reporting / MIS AnalystJob Overview:The Senior Reporting / MIS Analyst is responsible for developing, implementing, and managing reporting systems and MIS dashboards to track and analyze data related to mapping Content Moderation activities. This role involves collecting, compiling, and analyzing data, creating insightful reports, and providing recommendations to improve operational efficiency, quality, and decision-making. The Senior Reporting / MIS Analyst will collaborate with various stakeholders to ensure accurate and timely information is available to support project goals and SLAs.

Key Responsibilities:

1. Reporting and Dashboard Development:

○       Design, develop, and maintain comprehensive reports and dashboards to track key performance indicators (KPIs) and service level agreements (SLAs) for GIS Content Moderation.

○       Create automated reports and data visualizations to present complex data in a clear and understandable manner.

○       Ensure reports are accurate, timely, and meet the needs of stakeholders.

1. Data Collection and Management:

○       Collect data from various sources related to GIS Content Moderation, including moderation tools, databases, and operational systems.

○       Ensure data integrity and accuracy through validation and quality checks.

○       Manage and organize data in a structured and accessible format.

1. Data Analysis and Interpretation:

○       Analyze large datasets to identify trends, patterns, and anomalies related to GIS Content Moderation activities.

○       Interpret data and provide insights and recommendations to improve efficiency and quality.

○       Conduct ad-hoc data analysis and generate reports as needed to support decision-making.

1. MIS System Management:

○       Manage and maintain Management Information Systems (MIS) related to GIS Content Moderation.

○       Ensure MIS systems are functioning correctly and data is being captured accurately.

○       Troubleshoot and resolve any issues related to MIS systems and reporting.

1. Process Improvement:

○       Identify opportunities to improve reporting processes and data management practices.

○       Develop and implement strategies to automate and streamline reporting workflows.

○       Contribute to the development of best practices for reporting and MIS in GIS Content Moderation.

1. Stakeholder Communication:

○       Collaborate with project managers, operations leads, and other stakeholders to understand reporting needs and provide analytical support.

○       Communicate data insights and recommendations to stakeholders through reports, presentations, and meetings.

○       Provide training and support to team members on reporting tools and techniques.

Qualifications and Skills:

●       Bachelor's degree in Management Information Systems, Data Science, Statistics, or a related field.

●       Minimum of 5+ years of experience in reporting, data analysis, or MIS, preferably in a GIS or content moderation context.

●       Strong analytical and problem-solving skills, with the ability to work with large datasets.

●       Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software (e.g., Tableau, Power BI).

●       Experience with database management systems and data warehousing concepts.

●       Excellent communication and presentation skills, with the ability to convey complex data insights to various audiences.

●       Familiarity with performance metrics and SLA management.

Preferred Skills:

●       Experience with GIS software and data (e.g., QGIS, ArcGIS).

●       Experience with scripting languages such as Python for data analysis and automation.

●       Knowledge of cloud-based data platforms and tools.

Experience with designing and implementing data dashboards