On-site Customer Support Executive

Company: HEXTGEN AI MEDTECH PRIVATE LIMITED

Job Title: On-site Customer Support Executive

Location: Begumpet, Hyderabad

Job Summary

We are seeking a proactive and customer-focused Customer Support Executive to provide

technical and functional support for our software solutions. This role involves direct

interaction with clients, including on-site visits, hands-on training, and data entry support

at customer locations to ensure smooth software adoption and efficient day-to-day usage.

Job Requirements

● Bachelor’s degree in any discipline (preferred).

● 1–3 years of experience in customer support, software support, or service-oriented

roles.

● Open to travel to client locations regularly.

● Ability to handle data entry tasks at customer’s location.

● Strong communication, interpersonal, and presentation skills.

● Computer proficiency and ability to learn software applications quickly.

Key Responsibilities

● Provide timely and effective customer support via phone, chat and remote access

tools.

● Conduct in-person and remote training sessions for client staff covering software

usage, workflows, and best practices.

● Assist with software installation, initial setup, configuration, and issue resolution.

● Perform data entry tasks at client locations when required during implementation

or workflow setup.

● Identify, document, and escalate technical issues to the development team when

necessary.

● Build strong client relationships and ensure high levels of customer satisfaction.

● Maintain updated support documentation, FAQs, and user guides.

Travel & Benefits

● This role requires regular travel to client sites for implementation, training, data

entries and support activities.

● All official travel, accommodation, and meal expenses will be borne by the company.

What We Offer

● Competitive salary of 20,000/month and performance-based hikes.

● Opportunities for continuous learning and career growth.

● A supportive, collaborative, and growth-oriented work environment.

● 2 Paid leaves/month

● Company number with unlimited calls and internet

● Team outing activities