Operations Team Lead
Indium Software India
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Operations Team Lead
Indium Software India
Hyderabad
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
OP3
Team Lead
Technical Skills & Experience: • Minimum 24 months of team management experience (handling 10+ team members) • Minimum 6 months of process management experience • Basic experience in software testing or bug handling • Proficient working knowledge of MS Office or Google Suite • Advanced experience with JIRA or other ticketing tools • Working knowledge of JQL or SQL • Proficient in advanced Excel techniques • Strong data analysis skills and root cause identification methodologies (Fishbone, RCA, 5 Whys) • Sound knowledge of operational metrics such as shrinkage and utilization • Experience working with global stakeholders and driving projects/meetings Issue Handling & Leadership Responsibilities: • Lead multiple operations teams and manage governance • Provide mentoring, guidance, and regular 1:1s • Handle performance management and improvement plans • Manage stakeholder relationships with program leads, product, and engineering teams • Develop subject matter expertise in the process • Identify and implement process excellence and tool improvement initiatives • Take end-to-end ownership of responsibilities and real-time work allocation • Meet or exceed team targets (productivity, quality, SLA, efficiency, utilization) • Ensure process adherence • Manage attendance and availability • Conduct process gap analysis and drive improvements • Drive team engagement and motivation General Skills: • High attention to detail • Strong logical reasoning and bias for action • Ability to quickly identify and report high-impact issues • Ability to analyze and comprehend unclear or complex issues • Ability to read and understand complex multi-page SOPs • Strong written and verbal English communication skills • Basic understanding of quality and quality control • Ability to perform repetitive tasks with high accuracy and consistency • Ability to memorize engineering terminologies and project-related details • Familiar with smartphones, virtual test platforms, and mobile navigation toolsExperience Level
Senior LevelJob role
Work location
Hyderabad, India
Department
Project & Program Management
Role / Category
Other Program / Project Management
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Indium Software India
Job posted by Indium Software India
Apply on company website