Operations Coordinator

Regularly calling and coordinating with all reception teams to ensure operational consistency.

Managing all incoming enquiries and guest communications professionally.

Acting as the lead for night emergencies, including electrical issues, lift failures, and guest safety.

Monitoring CCTV systems continuously to maintain site security.

Coordinating guest arrivals, departures, and special requests throughout the shift.

Preparing and submitting detailed night reports and operational logs for morning management.

Ensuring all facility systems are functioning correctly and reporting any maintenance needs.