Senior Manager - Operations for Client Onboarding and Account Management

Operations Senior Manager - Client Onboarding & Account Management

About this role:

Wells Fargo is seeking an Operations Senior Manager to lead the Brokerage Ops function & will report to a Business Leader for WIM Operations, in India. This will entail:

• Lead large and complex LOB operations, managing a 50+ member team to deliver high‑quality, cost‑effective services for U.S. stakeholders.
• Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement.
• Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment.
• Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls.
• Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention.
• Foster a high‑performance culture through effective leadership, recognition programs
• Readiness to work night shifts
  

In this role, you will:

• Provide leadership across Account Opening & Maintenance, COBAM, Wealth Management, and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements.
• Guide teams to improve processes, enhance controls, optimize resources, and deliver on WIM Operations’ strategic priorities.
• Collaborate with senior leaders to influence strategic direction and contribute to long‑term transformation goals across client, operational, risk, cultural, and financial outcomes.
• Recruit, develop, and retain top talent while fostering a high‑engagement, high‑accountability culture supported by clear performance metrics.
• Ensure robust compliance by implementing operational policies, adhering to regulatory standards, and meeting SLAs with partners and stakeholders.
• Develop and execute multi‑year transformation roadmaps, including effective change management plans in partnership with COEs, Operations, Ops Tech, and cross‑functional teams.
• Lead continuous improvement by simplifying end‑to‑end processes, benchmarking industry best practices, and ensuring procedures remain current and efficient.
• Develop and implement measurement strategies with Finance and other partners to track impact, ensure alignment with goals, and drive remediation where required.
• Leverage data‑driven insights to manage team performance, enhance decision‑making, and drive operational excellence. data‑driven insights to manage team performance, enhance decision‑making, and drive operational excellence.

Required Qualifications:

• 6+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• Lead Operations, managers for a large, complex LOB and/or multiple LOBs 
• Build and lead a team of approximately 50+ across a LOB or LOBs. This span is based on the complexity of the process.             
• Build and lead a team to deliver quality and cost-effective offshoring solutions to the global partners
• Manage the LOB’s budgets, revenues and expenses             
• Engage and manage stakeholder relationships and provide solutions when needed    
• Engage the global partner to plan, assign and manage the delivery of work
• Operational Excellence: focus on driving continuous improvement            
• Risk Management: proactively identify risks and build robust internal controls    
• Develop and maintain a flexible and skilled resource base for provision of the service collaborating   with colleagues for efficient resource management  
• Create opportunities for growth, both horizontal and vertical.            
• Use Rewards and Recognition to motivate staff and encourage performance.  
• Improve Staff Engagement and manage attrition.
• Should be willing to work in night shift

Desired Qualifications:

• Required to have higher level degree in Business, Accounting, or Finance (highest level related to M.B.A, or CA)
• Preferably with a FINRA Series 7/24/99 but it is not required
• Expertise in Wealth Management or Financial Services Industry business and operational capabilities.
• Demonstrated ability leading a major function or large geographic segment of a financial services organization            
• Demonstrated ability to interact with effectively with a variety of contacts, primarily senior management    
• Solid budget forecasting and risk management skills            
• Demonstrated ability to manage through middle managers        
• Demonstrated ability to contribute to companywide strategy and to use strategy to drive results    
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment.  Multi-cultural sensitivity a must.            
• Exhibits excellent problem solving and analytical skills            
• Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks    
• Excellent soft skills - communication skills and ability to influence at senior levels
• Strong people leadership experience, ability to navigate across global leaders.    
• Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products
• Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to negotiate and facilitate issue resolution
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Posting End Date: 

26 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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