Operations supervisor

Supervise the day-to-day operations of the Front Office, Housekeeping, and Food & Beverage departments to ensure peak efficiency.

Act as the primary point of contact for guest feedback or escalations, resolving issues with grace and a "guest-first" mentality.

Conduct daily briefings, manage shift schedules, and provide real-time coaching to staff to maintain high morale and performance.

Perform regular "walk-throughs" of the property to ensure all public areas and guest rooms meet our rigorous cleanliness and aesthetic standards.

Ensure all health, safety, and security protocols are strictly followed, including emergency procedures and liquor laws.

Assist the Operations Manager with inventory tracking, labor cost analysis, and end-of-day financial reporting.