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Oracle Customer Experience (CX) Field Service Cloud Specialist

Oracle India Private Limited

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Oracle CX Field Service Cloud Expert

Oracle Customer Success Services

As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Key Responsibilities

Strong Oracle Field Service Cloud , Oracle Fusion Sales/Serves Cloud knowledge and concepts.
Implementation/Support experience on Oracle Field Service Cloud modules/Features Instance setup, Capacity, Collaboration, Core Manage, Customer Communication, Forecasting, Mobility, Routing, Smart Location and event subscription.
Implementation/Support experience on Oracle Field Service Cloud like mobile plugin framework, integration of OFS with other application , Javascript, jQuery, Node JS,Gulp js, HTML, CSS, Webpage Design
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Field Service Cloud.
Technically good Skills in Javascript, VBCS, jQuery, KnockoutJS, NodeJS, HTML, CSS, Webpage Design, python, Postman.
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Field Service Cloud
Ensure seamless integration with CRM systems (Oracle Sales Cloud, Oracle Service Cloud, Salesforce, etc.) and other enterprise systems. Support data unification and lifecycle management across Oracle Unity CDP and analytics insights via Oracle Infinity.
Troubleshoot and resolve technical and functional issues within SLAs.
Perform quarterly release assessments, regression testing, and adopt new features including AI and automation capabilities.
Collaborate with cross-functional teams and provide product guidance, solutioning and platform best practices.
Collaborate with cross-functional teams including marketing strategists, designers, developers, and data analysts to ensure seamless integration of marketing campaigns across different channels.
Monitor campaign performance metrics such as open rates, click-through rates, conversion rates, and ROI to optimize campaign effectiveness.
Conduct A/B testing and perform data analysis to uncover insights that inform campaign optimization strategies.
Stay up to date with industry trends and best practices in email marketing automation, customer segmentation, personalization strategies, and other relevant areas.
Provide guidance and support to internal teams on best practices for utilizing the Oracle Marketing Cloud platform.

Qualifications & Skills

Mandatory:

Bachelor’s degree (BE, BTech, MCA).
Minimum 5 years’ experience with Oracle CX Cloud products (Oracle Eloqua , Responsys, Unity & Infinity).
HTML, CSS, JavaScript
SQL / database fundamentals
REST/SOAP APIs & web services for integrations
Experience with campaign asset development (forms, landing pages, dynamic content)
Knowledge of Push Notification & In-App Message campaigns

Good-to-Have:

Excellent communication and project management skills, including stakeholder and team facilitation.
Experience with Oracle Unity CDP & Oracle Infinity Analytics
Oracle Integration Cloud (OIC), API-based integrations, and ETL/data flows
Knowledge of consent management, data privacy, identity resolution
AI-driven campaign use cases, predictive modeling experience
Experience handling SRs, RFCs, and working with My Oracle Support
Strong documentation and stakeholder-management skills

Self-Assessment Questions

Can I confidently translate complex business and functional requirements into technical Oracle CX specifications and solutions?
Do I have hands-on experience implementing and supporting Oracle CX Cloud products.
Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?
Have I successfully supported diverse CX processes.
Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?

Career Level - IC3

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.