Patient Counsellor

Key Responsibilities

• Counsel outpatients and their families regarding diagnosis and available cancer treatment options.
• Address patient concerns, clarify queries, and reassure them about hospital services with empathy and professionalism.
• Act as the primary point of contact between patients, families, and treating consultants.
• Handle patient queries with patience, compassion, and adherence to service standards.
• Coordinate with doctors and front desk staff to ensure seamless patient consultations.
• Maintain accurate counselling records, conversion statistics, and patient feedback reports.
• Provide emotional support to patients and families during treatment decision-making.
• Generate daily, weekly, and monthly reports on patient conversion ratios and counselling trends.

Desired Candidate Profile.

• UG/PG qualification in Hospital Management with 3–5 years of relevant experience.
• Prior experience in patient counselling within healthcare/hospital settings is mandatory.
• Ability to follow up with connected patients regularly and convince them for treatment adherence.
• Experience in counselling patients on precautions, diet plans, yoga practices, and emotional motivation.
• Strong communication skills; must be soft-spoken, polite, and empathetic in patient interactions.
• Must ensure compliance with Ayurveda hospital policies, standards, and NOC formalities.
• Candidates with prior hospital exposure and those available for immediate joining will be preferred.

Additional Notes

• This role requires a balance of professional counselling expertise and emotional intelligence.
• The counsellor will play a critical role in patient engagement, conversion, and retention.
• Reporting and documentation accuracy will be key for compliance and operational tracking.