Trust & Safety Trainer - Process Developer

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Trainer - Process Developer - Trust & Safety

Responsibilities
•    Performing training needs analysis 
•    Facilitating new hire training, , coaching and conducting performance evaluation of trainees 
•    Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service, 
•    Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires 
•    Providing weekly training updates 
•    Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material 
•    Working closely with client and internal teams to develop new or update existing training content periodically 
•    Provide insights and innovative ideas to improve quality and collaborate with TLs/QAs to help develop agent quality improvement plans 
•    Provide instant feedback for correction and keep an eye on potential quality issues 
•    Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs. 

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self harm, child abuse, and hate speech.  
Qualifications we seek in you
Minimum qualifications
•    Eye for detail  
•    Advanced level of English, min C1 
•    Prior experience working as a Content Moderation Agent 
•    Self-motivated, high-energy levels and works well under strict deadlines; 
•    Excellent understanding of same/similar workflow 
•    High School Degree 
Preferred qualifications
•    Trust & Safety Experience – preferably content labelling and/or moderation 
•    Neutral mind-set to digital content that needs classification & policy review 
•    Strong emotional intelligence and resilience 
•    Accurate and critical work attitude 
•    Ability to think critically and make quick decisions 
•    Enthusiastic and proactive team player 
•    Collaborative and has a growth mindset 
Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.