PKWARE & Cyera – Data Scanning & Classification Support (L1/L2 AMS)

Responsibilities:

•Monitor PKWARE & Cyera data scanning and classification jobs for errors and failures.

•Provide first-line support for data classification rules and access management issues.

•Troubleshoot data tagging, encryption, and policy enforcement failures.

•Perform regular patching, software updates, and security compliance checks.

•Ensure SLA adherence by proactively managing system performance and issue resolution.

•Assist users with data discovery & security configuration issues.

•Escalate complex issues to L3 engineering teams and vendor support.

Skills & Qualifications:

•2-5 years of experience in application support with a focus on data classification and security frameworks.

•Hands-on experience with PKWARE SecureData & Cyera platforms.

•Knowledge of SQL, Regex, and scripting (Python, PowerShell) for automation is a plus.