Principal Business Systems Analyst

Principal Business Systems Analyst

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Principal Business Analyst is a highly skilled subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

This role may be external or internal client-facing and acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals and objectives.

Key responsibilities:

• Act as a bridge between the business problems and the technology solutions.
• Analyse, transform and ultimately resolve the business problems with the help of technology.
• Work with external and / or internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Deliver business projects in line with sponsor requirements and enterprise architecture.
• Proactively develop and deploy enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assist with the resolution of issues pertaining to the service.
• Adhere to and follow the relevant development and support processes.
• Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Take responsibility for delivery of multiple project elements with no supervision.
• Ensure the development of concepts and the management of these from inception through to post deployment.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Extended understanding of business practices and processes.
• Excellent team player who displays good client service orientation with well-developed administrative and organization skills.
• Extended expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Excellent verbal and written communication skills.
• Extended process mapping technology knowledge.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Extended knowledge of project management methodology.
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.
• Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.

Required experience:

• Extended experience as a Business Analyst gained within a global matrixed technology services environment.
• Extended experience as a system administrator or developer would be advantageous.
• Extended experience in and with all operational aspects of a services business, preferably with a Systems Integrator.
• Extended experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience Level

Senior Level