Principal Consultant - Cloud Operations

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Principal Consultant - Cloud Operations, SME 

In this role, you will be responsible for oversee the daily operations of the company's cloud infrastructure, ensuring its performance, reliability, and security. This role requires extensive experience in cloud operations, a deep understanding of cloud technologies, and strong leadership skills to manage a team of cloud engineers and administrators. 

Responsibilities 

• Oversee the management and maintenance of cloud infrastructure, ensuring high availability and reliability. 

• Ensure cloud resources are optimally configured and managed to meet performance and cost objectives. 

• Implement and maintain monitoring solutions to track the health and performance of cloud infrastructure. 

• Good hands on experience on AWS services and IAC skills like Terraform, Ansible. 

• Good hands on experience on Windows and Linux Operating Systems. 

• Lead and mentor a team of cloud engineers and administrators, fostering a collaborative and high-performing work environment. 

• Provide guidance and support to team members, facilitating their professional development and growth. 

• Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities. 

• Lead the response to cloud-related incidents, ensuring timely resolution and minimal impact on business operations. 

• Develop and implement incident management processes and procedures. 

• Perform root cause analysis and implement preventive measures to avoid recurrence of issues. 

• Identify opportunities to automate repetitive tasks and processes to improve efficiency and reduce operational overhead. 

• Continuously evaluate and improve cloud operations processes and procedures. 

• Ensure cloud infrastructure adheres to security policies, standards, and best practices. 

• Implement and maintain security controls to protect cloud resources and data. 

• Ensure compliance with regulatory requirements and industry standards (e.g., GDPR, HIPAA). 

• Monitor and analyze cloud resource usage, ensuring efficient utilization and avoiding over-provisioning. 

• Conduct capacity planning to support future growth and demand. 

• Implement cost management strategies to optimize cloud spending. 

• Develop and implement disaster recovery and business continuity plans for cloud infrastructure. 

• Ensure regular testing and validation of disaster recovery procedures. 

• Ensure cloud infrastructure is resilient and can recover quickly from failures or disruptions. 

• Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver cloud solutions that meet their needs. 

• Collaborate with vendors and service providers to evaluate and integrate new cloud technologies and services. 

• Communicate effectively with stakeholders, providing regular updates on cloud operations and performance. 

• Maintain comprehensive documentation of cloud infrastructure, configurations, processes, and procedures. 

• Generate regular reports on cloud performance, incidents, and operational metrics. 

• Ensure documentation is up-to-date and accessible to relevant stakeholders. 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus. 

• Good experience in System administration, and good experience in Cloud operations and leadership/senior technical role. 

• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. 

• Strong understanding of cloud architecture, services, and best practices. 

• Experience with cloud management and monitoring tools. 

• Proficiency in scripting and automation (e.g., PowerShell, Python, Terraform). 

• Strong knowledge of cloud security principles and practices. 

• Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels. 

• Experience in vendor management and contract negotiations. 

• A proactive approach to continuous improvement and innovation in data center operations. 

Preferred Qualifications/ Skills 

• Cloud certifications such as AWS Certified DevOps Engineer, Microsoft Certified: Azure DevOps Engineer Expert, or Google Professional Cloud DevOps Engineer. 

• Experience with DevOps practices and tools (CI/CD, Jenkins, Git). 

• Familiarity with ITIL or other IT service management frameworks. 

• Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization. 

• Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner. 

• Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.