Principal Consultant - Endpoint Systems Engineer

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Principal Consultant– Endpoint System Engineers 

The Enterprise Tools Administrator will oversee the administration, maintenance, and support of enterprise tools and systems, ensuring their optimal performance and availability. This role is responsible for managing tool configurations, user access, and system integrations, as well as providing technical support and training to end-users. 

Responsibilities 

Tools Administration 

• Administer and maintain enterprise tools such as GoAnywhere, PagerDuty, DataDog, Splunk etc. 

• Configure and customize tools to meet business requirements and improve workflows. 

• Administer and maintain automation/configuration tools such as Ansible and Puppet for enterprise environments. 

• Manage user access, roles, and permissions to ensure security and compliance. 

• Monitor system performance and troubleshoot issues to ensure high availability and reliability. 

• Implement and enforce best practices for tool usage and administration. 

• Develop and maintain automation playbooks and scripts using Ansible and Python to streamline administration tasks. 

System Integration 

• Integrate enterprise tools with other systems and applications to streamline processes and improve data flow. 

• Develop and maintain integration scripts and workflows using APIs and automation tools. 

• Create and manage Ansible playbooks and Puppet manifests for system configuration and integration. 

• Collaborate with technology and business teams to identify integration opportunities and requirements. 

• Leverage Python for custom automation and integration solutions across enterprise platforms. 

Technical Support & Training 

• Provide technical support to end-users, including troubleshooting issues and resolving incidents. 

• Develop and deliver training materials and sessions to educate users on tool functionalities and best practices. 

• Train teams on Ansible automation workflows, Puppet configuration management, and Python scripting for operational efficiency. 

• Create and maintain documentation for tool configurations, processes, and procedures. 

• Document Ansible playbooks, Puppet manifests, and Python scripts for maintainability and knowledge sharing. 

General Duties 

• Stay current with industry trends and best practices in enterprise tool administration and ITSM. 

• Keep up-to-date with advancements in automation frameworks like Ansible, Puppet, and scripting languages such as Python. 

• Collaborate with technology and business teams to align tool strategies with organizational goals. 

• Participate in technology projects and initiatives as needed. 

Measurable Achievements 

• Improve tool performance and availability through proactive monitoring and maintenance. 

• Enhance user satisfaction by providing timely and effective technical support. 

• Streamline processes and improve data flow through system integrations. 

• Achieve operational efficiency by automating repetitive tasks using Ansible and Python. 

• Reduce configuration drift and improve compliance through Puppet-based configuration management. 

Qualifications we seek in you! 

Minimum Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or related field. 

Good years of experience in enterprise tool administration or a similar role. 

• Strong knowledge of ITSM tools. 

• Experience with system integrations and automation using APIs and scripting languages. 

• Excellent troubleshooting and problem-solving skills. 

• Strong communication and interpersonal skills. 

• Relevant certifications (e.g., ITIL, ServiceNow Administrator) are a plus. 

Preferred Qualifications/ Skills 

• Experience with cloud-based and hybrid database environments. 

• Experience with Snowflake a plus 

• Experience with Red Gate, Ansible a plus 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.