Senior ServiceNow Reporting and Insights Consultant

Ready to build the future with AI?    
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.    
    
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    
    
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, an innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.    

Inviting applications for the role of   Principal Consultant _ Service Now Sr. Reporting & Insights Specialist   

In this role, you will be functioning as Sr. Reporting & Insights Specialist and play a critical role in building and supporting the development of business intelligence tools that will produce high-quality people insights, innovative analysis, and data solutions in HCM domain to enhance key Business stakeholders' data literacy and analytics capabilities to support decision making for our client.  This role is expected to manage/support projects/programs in support of key large projects and provide ad-hoc projects support across the wider team as well as the production of cross-functional dashboards and/or reports when appropriate

Responsibilities  

·       Deploy available new Service Now reporting features as required (based on release schedule)

·       Gather requirements and engage with business users; begin design build and deploy new reports/dashboards; work on enhancements for existing ones

·       Respond to incoming ServiceNow reporting incidents and requests; validate & prioritize requirements and enhancements; act as the primary escalation point for assigned reporting/insights areas

·       Drive continuous improvement, innovation and contribute to team initiatives for efficiency gains, simplify & enhancement the user experience

·       Review report performance and optimize low performance reports

·       Support end user queries on dashboards and reports

·       Manage the ticket queue: reduce outstanding tickets and ad-hoc requests; reassign tickets per documented process

·       Proactively investigate and resolve issues by collaborating with cross-functional teams (including IT)

  Qualifications we seek in you!  
 

Minimum Qualifications / Skills  

              Experience in Service Now Reporting and dashboard  

  
Preferred Qualifications/ Skills  

·       Advance knowledge in Service Now HRSD reporting and visualization tools (ability to keep informed about leading edge technologies and their application to workforce metrics).

·       Strong understanding of data structures and reporting within the HR domain.

·       Ability to leverage Service Now Community for innovative ideas and best practices.

·       Knowledge of industry best practices adopted by other customers.

·       Strong analytical skills and critical thinking with the ability to collect, organize, analyze, and disseminate significant amounts of information from different sources with attention to detail and accuracy.

·       Candidate should be Proficient in creating reports, dashboards and Expert in Platform Analytics Environment.

Soft Skills

• Excellent communication abilities.
• Strong stakeholder management skills.
• Assertive and confident in decision-making.
• Influential and persuasive driving outcomes.
• Capable of making autonomous decisions.
• Resilient under pressure; adheres to processes even when challenged by senior leadership.
• Skilled at translating technical concepts into business-friendly language.

  
  
Why join Genpact?    
• Lead AI-first transformation – Build and scale AI solutions that redefine industries    
• Make an impact – Drive change for global enterprises and solve business challenges that matter    
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills    
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace    
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build    
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.    
Let’s build tomorrow together.   
    
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
  
  
  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.