Procedure Writer

Procedure Writer

About this role:

Wells Fargo is seeking a Procedure Writer

In this role, you will:

• Participate in establishing documentation guidelines and procedure audits

• Review regulatory changes or partner with regulatory change agents to proactively identify required updates

• Maintain document library or repository and update tables in appropriate systems

• Review changes to business operations for potential impact to other documentation or resources

• Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies

• Publish moderately complex web content in accordance to standards

• Present recommendations for resolving moderately complex to complex problems and projects

• Assist others to resolve process gaps, providing input and suggestions based on observations

• Research, review and translate technical information to users

• Provide guidance to less experienced staff

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Partner with subject matter professionals to understand business needs as it relates to procedures

Required Qualifications:

• 2+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

 

Key Responsibilities 

• Develop, write, edit, and maintain high‑quality Standard Operating Procedures (SOPs), process documents, job aids, workflows, and business related content.

• Collaborate with SMEs, business partners, process owners, compliance, and risk teams to gather information, validate content, and ensure alignment.

• Translate complex operational, technical, and regulatory information into clear, concise, and user‑friendly documentation.

• Ensure all documentation complies with internal policies, regulatory requirements, audit standards, and industry guidelines.

• Review and update procedures to reflect business changes, regulatory updates, audit findings, and operational improvements.

• Maintain version control, document governance, and content accuracy within internal repositories and content management systems.

• Standardize documentation format, tone, structure, and style according to organizational branding and style guidelines.

• Facilitate working sessions and workshops with stakeholders to gather updates, review changes, and confirm procedural accuracy.

• Assess business and regulatory changes to identify downstream impacts on procedures and related reference materials.

• Support audits, risk assessments, and remediation efforts by providing accurate and up‑to‑date documentation.

• Identify documentation gaps and recommend improvements to enhance clarity, completeness, and process effectiveness.

• Research and interpret technical or regulatory content and translate it for business audiences.

• Provide guidance and support to junior or less‑experienced team members.

• Work cross‑functionally to resolve documentation dependencies and ensure timely delivery of required materials.

 

Desired Qualifications 

• 2+ experience in content management, documentation, procedure writing, preferably in Banking or Financial Services.

• Strong ability to simplify complex information into clear, structured documentation.

• Excellent written and verbal communication skills.

• Strong attention to detail and time‑management skills.

• Experience in Agile / Jira or similar workflow/ticketing tools.

• Proficiency in MS Word, Excel, PowerPoint, and documentation tools.

Posting End Date: 

2 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.