Process Associate

Key Responsibilities

Fleet & Driver Management

● Proactively engage with absent, inactive, or low-performing drivers through

structured follow-ups to understand issues and improve performance.

● Address driver concerns related to payments, incentives, trips, and performance.

● Maintain accurate driver and vehicle records in internal trackers.

● Ensure smooth day-to-day fleet operations and driver engagement.

Payments & Collections

● Ensure timely collection of driver payments such as weekly rentals, deposits, or dues

as per company policy.

● Track outstanding payments and follow up with drivers for pending collections.

● Escalate chronic delays or payment issues to management for corrective action.

● Maintain clear records of collections and share periodic payment status reports.

Performance Monitoring

● Track daily and weekly vehicle performance (trips, earnings, utilization).

● Identify inactive or underperforming vehicles and take corrective action.

● Share performance insights and reports with the management team.

● Support churn control and driver retention initiatives.

Coordination & Communication

● Coordinate with sourcing, performance, finance, and compliance teams.

● Liaise with aggregator partner Uber for operational issues.

● Escalate critical issues related to fare, demand, compliance, or driver behavior.

● Participate in daily huddles and review meetings.

Reporting & Documentation

● Prepare daily EOD (End of Day) reports.

● Update attendance, vehicle status, and driver activity trackers.

● Ensure operational data is accurate and up to date.

● Support audits and internal reviews when required.

Eligibility & Skills

● Graduate in any discipline (Degree mandatory).

● 0–2 years of experience in fleet operations, operations, or coordination.

● Good communication skills in the local language and basic English.

● Comfortable with calling drivers and handling escalations.

● Basic knowledge of Excel/Google Sheets.

Preferred Skills

● Experience with ride-hailing fleets (Uber/Rapido/Ola).

● Strong follow-up and coordination skills.

● Problem-solving mindset and ability to handle pressure.

● Understanding of driver incentives and performance metrics.

Key Performance Indicators (KPIs)

● Vehicle Utilization percentage

● Driver retention rate

● Trip completion and utilization

● Reduction in inactive/absent drivers

● Accuracy and timeliness of reports