Process Associate - Banking Core Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Associate, Banking Core Operations!
The position operates in a dynamic and deadline driven environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude. The candidate must also, be willing to work flexible and varying shifts through the year and must react positively and effectively to needs of handling volume spikes.
Responsibilities:
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as required.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Manage own work in process and support team efforts to ensure that individual, team goals are meMaintain key records like working files, email for reference and audit purpose
• Should be able to handle basic day to day requirements of excel
Qualifications:
• Graduation in Commerce
Essential skills:
• Good English Communication (Both written & verbal)
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ready to work on stretched working hours
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge & MS Office along with typing speed of 40 words/minute
Shift timings:
• 19:00 hrs to 06:00 hrs (9 Hours shift)
• Location: Hyderabad India
• Flexibility & stretch expected heavier on pacific standard time- Higher staffing in later shift

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.