Process Developer and Generative AI Trainer

Ready to shape the future of work?   

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.   

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.   

Inviting applications for the role of Process Developer Gen AI Trainer 

Language Requirement: C1 English Proficiency 

The purpose of the Trainer is to lead knowledge transfer & knowledge management for the assigned set of moderators/training batch, by first & foremost being an in-house specialist of the process & policies, conducting a variety of tasks which include classroom delivery, assessments, On-the job training, random audits during OJT, provide coaching & feedback to new hires/bottom performers, improving training content, engaging in Calibrations, Training Need Analysis exercise & contribute their assigned part on account level action plans. 

Responsibilities 

• Ability to review and moderate the platform by following the policies, processes, and guidelines, and provide decisions based on prescribed guidelines.  

• Facilitates practical process/product/policy training (face-to-face classroom, virtual, blended), focusing on the learner/trainee experience and performance objective  

• Manages engagement during training sessions to ensure performance - tests for understanding, observes behavior, and course corrects if necessary  

• Monitors and improves the performance health of new hire on-boarding, refresher training, and cross-training  

• Regularly shares training reports in stipulated format with appropriate analysis and callouts. Prepares and shares supplementary training material/splashes/newsletters as required. Prepares and drives Process Knowledge and other relevant assessments  

• Deduce training needs input via strategic audits on transactions (action & reasons) & provide training to expert opinion on whether the transaction is in compliance with policies & process 

• Conduct coaching & feedback for new hires/process’s bottom performers. Help them improve their process knowledge & policy understanding 

• Ensure self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure) by processing a periodic set of transactions every week 

• Contribute towards the process of ‘define, update, innovate’ the training & knowledge management frameworks to meet client expectations and raise the bar, continuously on Quality.  

• Contribute towards overall process improvement ideas, insights, and projects to enhance the process’s key performance indicators & value adds 

• Accountable for performance standards for the assigned set of New Hire Batch throughput benchmarks & continuous improvement on knowledge-related gaps in a weekly/monthly manner 

Qualifications we seek in you! 

Minimum Qualifications 

Any graduate 

• Relavant Experience working as an Agent/Reviewer/Moderator in a Trust & Safety Process (content moderation/review/labelling)  

• Prior understanding & exposure towards training process (classroom delivery, OJT Management & reporting) 

• Good experience as a subject matter expert/Quality Auditor or Coach in their past stint/organization 

• Excellent communication & Interpersonal Skills  

• Ability to comprehend the dynamic nuances in the gaming world 

• Flexibility in working hours & shifts 

• Proficient in MS Office Tools (Excel, Word, PowerPoint, etc.) 

• Public Speaking Skills & considerable audience management abilities 

• High level of energy, drive, enthusiasm, initiative, and commitment  

• Ability to collaborate with diverse stakeholders (including POCs/Stakeholders from the client side) to deliver collective results 

Gen AI Expertise –  

• Strong understanding of Generative AI models (LLMs, diffusion models, multimodal models). 

• Knowledge of AI safety domains: toxicity, hallucinations, bias, misinformation, harmful content, privacy violations, and model misuse. 

• Ability to interpret Gen AI safety guidelines, integrity policies, and platform-specific standards . 

Operational Knowledge (AI Evaluation + Data Labeling) 

• Deep understanding of data annotation, labeling workflows, and LLM evaluation processes. 

• Experience training teams on: Safety policy interpretation, Gen AI output evaluation, Red-flag identification, Safety issue triage & escalation 

• Ability to guide raters on consistent policy interpretation and safe evaluation decisions. 

Preferred Qualifications/ Skills 

• Must have Good experience as a trainer in their previous stint 

• Worked on more than one trust & safety process/account in their previous organization 

• Prior People Mgt. Experience in any shape or form 

Why join Genpact?   

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   

• Make an impact – Drive change for global enterprises and solve business challenges that matter   

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities   

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.   

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.