Process Trainer

Mandatory Skills:

• Ideal candidature should have over all 4+ years of experience.

• Mandatory experience as process trainer on paper should be from the background of

International Voice.

Job description:

• Schedule appropriate training sessions for new and existing employees Stay updated with the

best training methods and modules

• Plan and implement an effective training curriculum

• Prepare hard copy training materials such as presentations, video module

• Should train fresher’s and existing employees in a batch-wise manner collaborate with

Management to identify training needs for all employees Review training needs monthly

Schedule

and perform pre- and-post-training assessments and monitor progress Job Requirements:

• Must have experience in training multiple and large batches

• Should have a clear understanding of the Trainer role and must have Proven Coaching abilities

• Should have strong exposure on TNA/TNI

• Experience in creating and developing training content such as modules and process SOPs

Desired profile:

• Excellent communication, presentation, and interpersonal skills.

• Proven ability to build and maintain strong and effective customer and internal relationships

Well versed in Soft Skills and training methodologies

• Knowledge of US culture

• Solid knowledge of the latest corporate training techniques

• Client Management skills

• Good with MS Office (Excel, Word & Power point)

• Excellent time management and organizational skills

• Must demonstrate the ability to work independently & prioritize multiple objectives in a

rapidly changing environment

Qualifications and Education and Mandatory Requirements:

• Bachelor Degree is must.

• Should have good experience on classroom training and prior experience in handling batches

of fresher and existing folks

• Excellent facilitation, coaching (both in the virtual and F2F environment)

• Should have good exposure on MS Excel, word and PowerPoint

• Should have excellent English communication