Product Delivery Manager - User Acceptance Testing

Product Delivery Manager-UAT

Join a team at the forefront of innovation, shaping the future of product delivery and enhancing customer experiences. Connected Commerce is an innovative business line expanding Chase’s ventures beyond financial services, focusing on building digital ecosystem capabilities. Deliver intuitive and meaningful customer experiences across the purchasing journey, connecting them to partner brands and benefits. As part of the Testing team, you play a crucial role in maintaining strong and resilient customer relationships. Our Risk Management culture encourages thinking outside the box and challenging the status quo.
As a Product Delivery Manager in Connected Commerce , you will play a vital role in User Acceptance Testing (UAT), ensuring code readiness aligns with business requirements. Your responsibilities will encompass Oversight of test planning and execution, along with functional, end-to-end, and regression testing and resource management. You will collaborate with Risk and Technology teams to ensure business processes and user interactions function as intended, effectively minimizing post-launch risks.
Job responsibilities

• Support testing and implementation of business critical strategies. 
• Provide execution support and leadership for large, complex technology-dependent programs and projects that cut across business and functional areas
• Provide complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
• Develop and maintain testing standards and processes; manage quality improvement activities
• Lead the identification, creation and execution of critical Business End-to-End testing activities
• Manage test planning, execution and reporting across multiple projects in alignment with Business needs
• Facilitate the quality testing practices in support of various products
• Maintain regular communication with project stakeholders and ensure ongoing updates on Automation objectives
•  Assess, create and build automation tools for gaining efficiency or cost reduction

Required qualifications, capabilities, and skills

• Bachelor’s degree or comparable experience
• 5 + years of Financial experience in testing 
• Experience in JIRA process, understanding of the process flow and creation of the task
• Experience with Microsoft Office, Confluence, qTest tool
• Experience with Agile and waterfall software development methodologies
• Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications.
•  Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
•  Proven ability to collaborate and build strong partnerships
• Strong attention to Detail and results driven.  Extensive knowledge in managing Test strategies, deliverables and milestones.
• Intellectual curiosity with a proven ability to learn quickly. High degree of initiative, self-direction, and ability to work well under pressure

Preferred qualifications, capabilities, and skills

• Experience with mainframe screens, business rules engines
• Understanding of credit card lifecycle and cards transactions processing
• Experience with risk processing

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Experience Level

Mid Level