Product Generalist

Key responsibilities:

• Participate in relevant Agile ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective.
• Assist with the elaboration of the user stories and requirements, supporting team members with their work where required
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement
• Coach and develop business analyst team members to be successful
• Consult with the business and product owners to prioritize and shape the product backlog, using Agile practices for prioritization around business value
• Define, implement, and maintain business processes and procedures to meet business objectives. Analyze and identify opportunities for business process improvements.
• Collaborate with Solution Owners and/or Product Managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.
• Create training materials and documentation for internal and/or external applications.
• Perform a thorough gap analysis of existing to potential functionality for internal and/or external applications.
• Perform analysis and identify gaps in functionality for system integrations.
• Collaborate with the Scrum team to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Improves systems by studying current practices, designing modifications.
• Assist in Quality Assurance (QA) and/or User Acceptance Testing (UAT) of new software or enhancements to existing software as needed.
• The ability to multi-task and work on multiple assignments will be required.
• This individual must also demonstrate clear and concise communication both verbally and in writing. Including sales, client facing teams and clients
• Continuous improvement and refinement on tests based on pre-production validation, post-production results and feedback from other groups (Configuration Department, Research Department and Operations teams) as needed
• Participate in Incident Management, Problem Management, and Continual Service Improvement activities as needed
• Keep abreast of issues to identify enhancements and process improvement opportunities
• Actively contribute innovative ideas and support ad hoc projects, including time-sensitive requests
• Accurately scopes out projects, sets objectives, and goals, develops schedules, measures performance against goals, and evaluates results
• Ensure adherence to quality assurance guidelines
• Maintains awareness of and ensure adherence to ZELIS standards regarding privacy.

Technical Skills:

• Proficient/Advanced Microsoft PowerPoint skillset
• Proficient in SQL (Select, Joins, CTE, Sub Queries)
• Experience with database exploration (table design, data exploration)
• Proficiency other Microsoft Office products - Outlook, Word, Excel, PowerPoint, SharePoint, Teams
• Experience with the Atlassian suite of products (Jira, Confluence, etc.) and/or Product Board is a plus

Professional Experience:

• 5+ years of experience with Business Analysis and/or Business Process Engineering
• A hands-on leader who thrives in an entrepreneurial, collaborative, and growth-oriented environment
• 5+ years of experienced healthcare industry business analyst with expertise in managed care, claims pricing/adjudication, EDI, government programs
• SQL experience required
• Database Management is a plus
• Knowledge of SDLC methodologies including experience working in an Agile environment
• Experience in product development life cycle
• Experience with writing business requirements, technical requirements, user stories, enabler stories, functional specifications, and/or quality assurance testing
• Fluent with Microsoft Office Suite including Visio and/or Lucid
• Workflow diagram creation and wireframe creation
• Preferred skills include formal training/certifications in Business/System analysis; familiarity with latest UI/UX design guidelines; knowledge/experience with SAFe/Agile methodologies; prototyping experience
• Creative problem-solving skills, leveraging insights and input from other parts of an organization
• Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills
• Strong excel skills required
• Financial modeling and strong analytic skills
• Ability to travel as required meeting team and department goals
• Demonstrated leadership ability with cross-functional teams, knows how to get things done both through formal channels and the informal network
• Ability to think and act strategically, and as well as execute tactically with bias toward action
• Consistently demonstrate ability to act and react swiftly to continuous challenges and changes
• Excellent analytical skills with data and analytics related solutions
• Excellent communication skills
• Strong organization and project / process management skills
• Strong initiative, self-directed and self-motivation
• Good negotiation, problem solving, planning and decision-making skills
• Ability to manage projects simultaneously and achieve goals
• Excellent follow through, attention to detail, and time management skills

Education:

• Bachelor’s Degree Preferred in business, healthcare, or technology
• Pragmatic Marketing certifications preferred

If this sounds like the right fit for you, Share your updated CV to shobha.kompella@zelis.com