PS&S Application Support Expert

Job Description Summary

Location: Hyderabad #LI Hybrid

To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Job Description

Your responsibilities include, but not limited to:

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level

Minimum requirements  

• Bachelor’s Degree or equivalent.
• At least 2 years of Experience in SAP P32 (HR module) or Workday Data changes or both. 
• Skilled in collaborating with diverse teams and functions globally.
• Ability to navigate ambiguity with ease.
• Demonstrates proactiveness and resourcefulness. Quick to grasp new concepts.
• Shows creativity in resolving issues

Skills Desired

Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm

Experience Level

Senior Level