Receptionist Cum Computer Operator

Roles and Responsibilities – Receptionist

1. Front Desk & Visitor Management

Greet and welcome all visitors with a warm, professional attitude.

Handle customer inquiries courteously, both in person and over the phone.

Maintain accurate visitor records and ensure the reception/front desk area is always neat, organized, and presentable.

Send thank-you notes to all visitors and maintain detailed records of customer visits.

2. Communication & Phone Handling

Answer and direct all incoming phone calls, including calls received from social media channels.

Inform Nikhil Sir immediately of any work-related emails received.

Call existing and potential customers to share updates, offers, and follow-up information.

3. Customer Follow-ups & Support

Conduct timely follow-ups with customers visiting the store.

Maintain and update customer records regularly.

Ensure all customer complaint and feedback forms (in-store and on-site) are properly checked, documented, and submitted.

4. Administrative & Office Coordination

Manage incoming and outgoing mail, parcels, and deliveries.

Coordinate with internal departments to support smooth office operations.

Assist with daily administrative tasks such as data entry, filing, and scheduling appointments.

5. Housekeeping & Inventory Management

Oversee housekeeping tasks, including maintaining cleanliness in kitchen areas.

Monitor and maintain inventory for kitchen items, office supplies, and related materials.

6. Performance-Based Rewards

Social Media Lead Visits:

Receive ₹200 for each customer who visits the store as a result of social media calls initiated by Jyoti.

Conversion Incentive:

Earn 1% incentive for any customer converted (sale or successful engagement) based on your calls and follow-ups.