Receptionist Cum Telecaller

Job Title

Customer Support & Lead Qualification Executive

Company

ZapinTech

About ZapinTech

ZapinTech is a customer support and digital operations company that helps businesses grow by managing lead generation, lead qualification, customer communication, and support workflows.

We work with multiple products and services across industries, acting as the front-line communication and conversion team for our clients.

Job Summary

We are looking for Customer Support & Lead Qualification Executives who can confidently communicate with customers over phone calls and WhatsApp, understand customer needs, qualify leads, and support the sales or service process.

This role requires strong communication skills, patience, and a results-driven mindset.

Key Responsibilities

1. Lead Handling & Qualification

• Contact leads generated through digital marketing campaigns
• Understand customer requirements and intent
• Qualify leads based on defined criteria (budget, interest, readiness, need)
• Route qualified leads to the appropriate sales or service team

2. Customer Communication

• Handle inbound and outbound calls professionally
• Respond to customer queries via WhatsApp and phone
• Follow up with interested customers consistently
• Maintain polite, clear, and persuasive communication

3. Customer Support

• Resolve basic customer doubts and objections
• Provide accurate information about products or services
• Ensure a positive customer experience at all touchpoints

4. CRM & Reporting

• Update call notes, lead status, and customer interactions in CRM or tracking sheets
• Maintain proper follow-up schedules
• Meet daily and monthly communication and qualification targets

Required Skills & Qualifications

• Good verbal communication skills (English + regional language preferred)
• Comfortable speaking to customers on phone calls
• Basic understanding of WhatsApp communication etiquette
• Ability to understand customer psychology and intent
• Willingness to learn product and service details
• Basic computer knowledge (Google Sheets, CRM tools preferred)

Preferred Candidate Profile

• Experience in customer support, telecalling, inside sales, or digital support is a plus
• Freshers with good communication skills are welcome
• Target-oriented and disciplined
• Ability to handle rejection and follow-ups professionally

Work Environment

• Fast-growing, performance-driven startup culture
• Exposure to multiple industries and products
• Clear growth path based on performance
• Training provided on scripts, qualification process, and tools

Compensation & Growth

• Fixed salary + performance-based incentives
• Clear KPIs for growth and promotion
• Opportunity to grow into Team Lead / Process Manager roles