Receptionist / Front Office Executive

Receptionist (Female) – Hotel Industry

Location: 

Full-Time | On-site

Experience Required: Minimum 2 Years in Hotel Industry

We are seeking a professional, confident, and service-oriented Receptionist (Female) to join our team. The ideal candidate will be the first point of contact for guests and must deliver a warm, welcoming experience while maintaining excellent communication and administrative efficiency. The candidate must have strong technical/computer skills and fluency in English.

Key Responsibilities:

• Greet and welcome guests with a professional and friendly attitude

• Handle check-ins, check-outs, room bookings, and reservations efficiently

• Manage phone calls, email correspondence, and guest inquiries promptly

• Maintain guest records and update hotel management systems accurately

• Coordinate with housekeeping and other departments to ensure smooth operations

• Handle billing, payments, invoicing, and prepare daily reports

• Manage front desk operations, documentation, and filing

• Provide information to guests regarding services, facilities, and local attractions

• Resolve guest concerns professionally ensuring high guest satisfaction

• Maintain the reception area in a neat and organized manner

Requirements:

• Female candidate only

• Minimum 3 years proven work experience as a receptionist in the hotel/hospitality industry

• Fluent in English (spoken & written)

• Strong technical & computer proficiency (MS Office, hotel management software, IT handling skills)

• Excellent communication and customer service skills

• Ability to multitask in a fast-paced environment

• Presentable, punctual, and professional attitude