Receptionist / Front Office Executive

The Receptionist serves as the first point of contact for clients, visitors, and callers. This role requires a , professional, and efficient individual who ensures smooth day-to-day front office operations while maintaining excellent customer service.

• Key ResponsibilitiesFront Desk Management:
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• Greet and welcome clients, visitors, and patients warmly.
• Maintain a clean, organized, and professional reception area.
• Communication Handling:
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• Answer incoming calls, emails, and messages promptly and professionally.
• Direct calls and inquiries to the appropriate departments or staff members.
• Provide accurate information about services, appointments, and facilities.
• Appointment Scheduling:
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• Manage appointment bookings and maintain the calendar.
• Confirm, reschedule, or cancel appointments as required.
• Coordinate with doctors, therapists, or consultants to avoid overlaps.
• Administrative Support:
• Maintain and update client records and databases.
• Handle billing support, receipts, and payment tracking (if required).
• Assist with filing, data entry, and office correspondence.
• Client Service:
• Ensure a pleasant client experience from entry to exit.
• Address basic queries and escalate specific concerns to the appropriate staff.
• Collect feedback and communicate it to management for service improvement.
• Operational Support:
• Assist in managing inventory of office supplies and clinic essentials.
• Support event coordination, promotional activities, and internal meetings.
• Ensure compliance with organizational policies and confidentiality standards.