Relationship Manager

Relationship Manager (RM)

Company: Indo Capital Premier Loans Pvt. Ltd. (ICPL)

Job Summary

The Relationship Manager (RM) at ICPL is responsible for acquiring new customers, building long-term client relationships, and driving loan disbursements across ICPL’s financial products. The role focuses on understanding customer needs, offering the right financial solutions, and ensuring a smooth end-to-end customer experience.

Key Responsibilities

Client Acquisition & Relationship Management

• Identify and acquire new customers through field visits, referrals, channel partners, and leads provided by the company.

• Build and maintain strong, long-term relationships with customers, builders, doctors, business owners, and other referral sources.

• Act as the single point of contact for customers throughout the loan lifecycle.

Sales & Business Development

• Promote and sell ICPL’s loan products, including:

• Home Loans

• Personal Loans (Employee Loans)

• Business Loans (Unsecured)

• Loan Against Property (LAP)

• Used Car Loans

• Hospital & Machinery Loans

• Achieve monthly and quarterly sales targets in terms of login, sanction, and disbursement.

• Generate business through local market activities and networking.

Loan Processing & Documentation

• Collect and verify customer documents as per product guidelines.

• Ensure accurate data entry and timely login of loan files.

• Coordinate with credit, operations, and legal teams to ensure smooth processing.

• Follow up on sanctions, documentation, and disbursements.

Customer Service & Coordination

• Provide clear information to customers regarding loan eligibility, interest rates, fees, and timelines.

• Resolve customer queries and concerns professionally.

• Ensure high customer satisfaction and repeat business.

Compliance & Reporting

• Adhere strictly to company policies, RBI guidelines, and internal compliance norms.

• Maintain proper records of client interactions and documentation.

• Submit daily activity reports, MIS, and pipeline updates to the reporting manager.

Required Skills & Competencies

• Strong communication and interpersonal skills.

• Good understanding of financial products and lending processes.

• Sales-driven mindset with a customer-centric approach.

• Ability to work independently and meet targets.

• Basic knowledge of MS Excel, CRM tools, and documentation processes.

Qualification & Experience

• Education: Graduate in any discipline (MBA in Finance/Marketing preferred).

• Experience: 1–5 years of experience in banking, NBFC, or financial services sales (freshers with strong sales skills may also be considered).

Key Performance Indicators (KPIs)

• Number of new customer acquisitions.

• Loan login, sanction, and disbursement value.

• Conversion ratio and turnaround time.

• Customer satisfaction and repeat/referral business.

What ICPL Offers

• Competitive salary with attractive incentive structure.

• Growth opportunities in a fast-expanding financial services organization.

• Exposure to multiple loan products and markets.

• Supportive work culture focused on performance and integrity.

ICPL is an equal opportunity employer and encourages motivated professionals to grow with us.