Customer Service Representative

Representative - Apprenticeship Program

Job Description:

Role Summary/Purpose: Customer Service Representative -

To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction

Essential Responsibilities:

• Service calls from Customers based out of US
• Solve queries and concerns on the call
• Arrange for Services required by the Customers
• Provide Customer with Product and Services information
• Follow up on Customers inquires and resolve
• Recognize, document and alert the Supervisor of trends in Customers calls
• Recommend Process Improvements.
  

Qualifications/Requirements:

• Freshers / Experienced External Candidates can be considered. (0 to 9months)
• Education qualification: Minimum Graduation in any discipline (2020 to 2025 passed outs only)
• Should have Customer Centric Attitude.
• Excellent English Language Communication Skills.
• Working Knowledge of Computers.
• Professional Phone etiquettes and ability to work with teams.
• Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
• Should be Open to Change.

Grade/Level: 04

Job Family Group:

Customer Service Operations

Experience Level

Entry Level