Sales and Onboarding Executive

About Ratham

At Ratham, we're more than just a transportation company. We are innovators and problem-solvers dedicated to redefining the way employees commute. Founded with the vision of making corporate commute not just easier but also environmentally friendly.

About the Role

The Sales & Onboarding Executive role at Ratham is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Ratham's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. 

What you'll be doing

Deliver 100% satisfaction, in-person support to our drivers.

Walk drivers through onboarding and all of the tools to be successful

Help brand the Ratham name and get drivers excited

Stay on top of Ratham policies and procedures

Register new drivers, and review accurate drivers information while ensuring compliance with Ratham standards.

Welcome and greet customers delightfully.

Accurately describe Ratham product features and benefits to drivers.

Ensure all onboarded drivers are transferred to the Ratham Fleet account.

Resolve driver related issues.

Work with the City Fleet Manager in building harmonious relations between drivers.

Build driver funnel dashboard for new driver acquisition across various channels

Manage driver referral and incentive schemes.

Manage driver agency relationships to ensure they met company KPIs.

The candidate must be willing to visit the field regularly, interact with drivers, and onboard them onto the Ratham platform.

Intermediate or Any Degree in any field such as sales, marketing, operations or any related fields.

A minimum of 1 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.

Able to communicate in Hindi and Telugu 

Excellent communication skills.

Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.

Must be customer service-centric.

Must possess basic administration skills.

Ability to work independently, with little or no supervision.

Ability to work in a fast-paced environment. Key Metrics

Sign up of X number of drivers daily with security deposit

75% conversion from lead generation to conversion with deposit

First trip to first month trip target to be mapped to performance

Executive to Driver Partner (DP) knowledge transfer about Ratham rentals to be monitored and evaluated basis DP first few weeks of performance