Sales Representative

Role summary

The Shoe Sales Representative is responsible for driving in-store sales, delivering an excellent customer experience, and supporting marketing and promotional activities for the StrideX footwear store.

Key responsibilities

• Greet customers, understand their needs, and recommend suitable footwear based on activity (running, walking, gym, lifestyle) and budget.

• Explain product features such as cushioning, support, fit, and brand differences clearly in English.

• Achieve daily and monthly sales targets and actively participate in in-store promotions and upselling.

• Create and post basic content on social media (photos, short videos, stories, offers) to promote the store and campaigns.

• Respond politely to online enquiries, guide customers to the store, and help track results from promotions.

• Handle billing accurately using the POS/billing system, issue invoices, manage returns/exchanges as per policy.

• Assist in daily stock counting, receiving goods, arranging display, and reporting low or fast-moving stock.

• Maintain store cleanliness, organize shelves and displays, and ensure products are presented attractively.

• Build long-term customer relationships by following up with regular customers and encouraging repeat visits.

Skills and requirements

• Prior experience in footwear, sportswear or retail sales is preferred; otherwise strong willingness and eagerness to learn about footwear.

• Fluency in spoken English and ability to communicate clearly and confidently with customers; knowledge of local languages is an added advantage.

• Basic understanding of sales and marketing concepts, with interest in using social media (Instagram, WhatsApp, etc.) for promotions.

• Comfortable using billing/software systems and smartphones for day-to-day work.

• Punctual, disciplined, and professional appearance and behavior at all times.

• Positive attitude towards customers, team, and work; proactive in identifying issues and giving solutions without waiting for instructions.

• Hard-working, able to stand for long hours, and willing to work on weekends and peak seasons as required.

Attitude and commitment

• Only serious and committed candidates who are willing to grow with the store and treat this as a responsible, long-term opportunity should apply.