Job Description

Job Title: Salesforce Technical Project Manager

Location: Hyd.

Job Summary

A Salesforce Technical Project Manager (TPM) plays a crucial role in managing and delivering Salesforce projects and brings extensive Salesforce knowledge.

Years of experience needed

 Overall, 10-12 years of experience on Project Management

 Minimum of 6 years of experience working on Salesforce CRM projects

Skills:

 Sales, Service, Financial Service, Health & Experience Clouds.

 Working experience with LWC, Apex, Lightning and Salesforce development and deployment tools.

 Strong problem solving and analytical skills.

 Strong attention to deadlines and budgetary guidelines

 Strong written and verbal communication skills

 Excellent presentation skills

Responsibilities:

1. Project Planning and Strategy

 Define Scope and Objectives: Work with stakeholders to define the project scope, goals, and deliverables.

 Develop Project Plan: Create detailed project plans, including timelines, milestones, and resource allocation.

 Risk Management: Identify potential risks and develop mitigation strategies.

2. Stakeholder Management

 Client Communication: Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.

 Collaborate with Teams: Work closely with various teams, including developers, administrators, and business analysts, to ensure alignment and communication.

 Manage Expectations: Set and manage expectations with stakeholders regarding project progress, timelines, and deliverables.

3. Technical Oversight

 Technical Guidance: Provide technical guidance and oversight to ensure the project adheres to best practices and Salesforce standards.

 Problem-Solving: Address and resolve technical issues that arise during the project lifecycle.

 Integration Management: Oversee the integration of Salesforce with other systems and tools as needed.

4. Project Execution

 Coordinate Activities: Coordinate the efforts of project team members, ensuring tasks are completed on time and within scope.

 Monitor Progress: Track project progress against the plan, adjusting as necessary to keep the project on track.

 Quality Assurance: Ensure that deliverables meet quality standards and adhere to Salesforce best practices.

5. Resource Management

 Team Management: Manage and allocate resources effectively, including personnel, tools, and budget.

 Vendor Coordination: Coordinate with third-party vendors or consultants if external expertise is required.

6. Reporting and Documentation

 Status Reports: Provide regular updates and status reports to stakeholders, including project progress, risks, and issues.

 Documentation: Maintain comprehensive project documentation, including requirements, designs, and configurations.

7. Change Management

 Handle Changes: Manage change requests and ensure they are assessed, documented, and communicated effectively.

 Adaptation: Adapt project plans and strategies based on changes in scope or new information.

8. Training and Support

 User Training: Coordinate and facilitate training sessions for end-users to ensure they are comfortable with the new Salesforce implementation.

 Support: Provide post-implementation support and address any issues or questions that arise after the project goes live.

9. Compliance and Governance

 Ensure Compliance: Ensure that the project adheres to organizational and regulatory compliance standards.

 Governance: Implement governance practices to ensure the project aligns with organizational policies and Salesforce best practices.

10. Staffing & Recruitment

 Understand the nature of resource requirements from the customer or Account teams.

 Work with Talent Acquisition team for fulfilment of the positions.

 Responsible for onboarding the resources on customer systems and environments.

In essence, a Salesforce Technical Project Manager is responsible for overseeing the entire lifecycle of Salesforce projects, from planning and execution to delivery and support, ensuring successful outcomes and stakeholder satisfaction

Certifications Needed:

 Salesforce Administrator

 Salesforce Consultant

 Scrum Master/PMP

 Salesforce Architect Certifications (good to have)

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients