Salesman

Job Description: Salesman – Shivraj Laxmichand Jain JewellersJob Title: Salesman

Department: Sales & Customer Relations

Location: Shivraj Laxmichand Jain Jewellers, Somajiguda, Hyderabad

Reporting To: Store Manager / Managing Director

Job SummaryThe Salesman is responsible for delivering a premium jewellery buying experience to customers by understanding their preferences, providing product knowledge, demonstrating collections, and ensuring customer satisfaction. The role requires strong communication, product expertise, and relationship-building skills to achieve sales targets while representing the brand’s values of trust, purity, and personalized service.

• Key ResponsibilitiesCustomer Handling & SalesGreet customers warmly and create a friendly first impression in the showroom.
• Understand customer needs and recommend suitable jewellery (gold, diamond, polki, temple, silver, etc.).
• Demonstrate products, explain features (purity, BIS hallmark, IGI/GIA certificates, weight, making charges, guarantees).
• Prepare and finalize sales orders, billing, and customer receipts.
• Up-sell and cross-sell jewellery categories to improve customer experience and overall revenue.
• Product KnowledgeMaintain updated knowledge of product collections, purity standards, gemstone certifications, and market trends.
• Understand in-house manufacturing vs. outsourced products and communicate value to customers.
• Explain customization options, order timelines, and after-sales care procedures.
• Customer Relationship ManagementBuild long-term relationships through follow-ups, communication, and personal attention.
• Maintain a professional approach with regular clients, VIP customers, and walk-in customers.
• Handle customer queries, complaints, and concerns politely and efficiently.
• Showroom OperationsEnsure counters are clean, organized, and well-presented at all times.
• Maintain proper stock arrangement, tagging, and product safety.
• Assist with inventory counting and coordination with karigars, back-office, and billing team.
• Maintain showroom discipline, uniform standards, and punctuality.
• Documentation & ComplianceVerify customer ID for high-value transactions when required.
• Ensure billing accuracy and follow company policies for returns, exchange, and guarantee.
• Protect brand confidentiality, customer privacy, and showroom security guidelines.
• Required Skills & CompetenciesExcellent communication and interpersonal skills.
• Positive, polite, energetic, and customer-focused attitude.
• Ability to build trust and long-term relationships with customers.
• Basic computer skills for billing, data entry, and CRM software.
• Sales negotiation and persuasion skills.
• Knowledge of gold purity, diamond grading, and jewellery types (training will be provided).
• Preferred Qualifications1–3 years of jewellery showroom experience preferred (freshers may be considered).
• Knowledge of Hindi, English, and Telugu is an advantage.
• Experience in retail luxury sales is a plus.
• Work Timings & EnvironmentFull-time showroom hours (including weekends and festival seasons).
• Uniform, ID card, and grooming standards must be followed.
• Team-oriented, respectful culture aligned with SLJ core values: trust, relationships, premium service, and after-sales care.
• Benefits & IncentivesCompetitive salary with monthly sales incentives.
• Commission on individual and team targets.
• Staff meals, transportation/valet support, and accommodation (if applicable).
• Training sessions directly by the Managing Director to improve product knowledge and sales confidence.
• Annual outings, rewards for punctuality and outstanding performance.