Oracle Cloud ERP Functional and Techno-Functional Expert

SD3 - Oracle Cloud ERP Functional/Techo-Functional Expert

Position Overview:

Position is for a Functional/Techno-Functional  Professional, preferably with some implementation background in Oracle Cloud Financial Application.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on functional and technical level and to ultimately bring the value for customer investment.

 

Education & Experience:

BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.

6+ years relevant working experience

 

##Functional/Technical Knowledge & Skills:

Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

1. Strong business processes knowledge and concepts.

2. Candidate must have hands on experience minimum in any of the below 5 ERP modules.

GL, AP, AR, FA, IBY, PA, CST, ZX, PSA, PPM and RM

3. Candidate must have work experience in AI Agent Studio. Also candidate must have automated 3 business use cases.

4. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.

5. Technically Strong with Expert Skills in AI Agent Studio, SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Payment Integration, Personalization, Redwood and VBCS.

6. Strong problem solving skills.

7. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

9. Good team player so you leverage each other’s strengths. We will be engaged in collaboration with peers within/across the teams often.

10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

11. High flexibility so you remain agile in a fast changing business and organizational environment.

12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

 

# Personal Attributes:

1. Self-driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Teammate

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses

 

Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

Career Level - IC3

As a member of the CSS team, you will assist in defining and developing and supporting ERP Application for tasks associated with the enhancement, automation and support of our pool of customers. The key skills put to use on a daily basis are - high level of functional and techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Career Level - IC3

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Experience Level

Senior Level