Search Technical Solutions Consultant

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.).
• 3 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
• Experience with Data/SQL and web technologies.

Preferred qualifications:

• Experience working in technical product/cloud support/quality engineering/site reliability engineering.
• Experience using Google Ads or other online advertising solutions and the media/technology landscape.
• Experience in technical troubleshooting or customer support in a technical organization with customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience problem-solving to develop strategic perspectives on customer-focused solutions.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Learn our AI powered Google Ads products.
• Troubleshoot technical product issues. Apply product expertise solving technical customer issues and escalations and carrying out projects.
• Develop tools and automation for diagnostics/ data fixes and debugging, either separately or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.