Senior Associate - Technician Scheduling Support

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Senior Associate, Post Delivery – Technician Scheduling Support
Responsibilities
•    Support technician scheduling through data tracking, workload analysis, and schedule optimization.
•    Monitor post-delivery service readiness and flag gaps impacting installation or commissioning.
•    Analyze service turnaround time and technician utilization metrics.
•    Develop and maintain technician scheduling visibility dashboards tracking supplier installation and commissioning timelines across sites. (optional)
•    Monitor supplier adherence to planned installation schedules by analyzing requested vs confirmed execution dates.
•    Manage and analyze scheduling workflows through the client-built scheduling platform (Smartsheet-based tool) to track execution readiness. (optional)
•    Perform exception analytics to identify scheduling delays, resource availability constraints, and execution risks. (optional)
•    Generate supplier compliance scorecards measuring responsiveness, scheduling adherence, and installation performance. (optional)
•    Maintain centralized execution tracking databases integrating contractor requests, supplier confirmations, and project milestone data.
•    Support onboarding and enablement of suppliers on digital scheduling platforms, ensuring adoption and data accuracy.
•    Conduct trend analysis on technician deployment efficiency and identify optimization opportunities. (optional)
•    Drive continuous improvement initiatives by leveraging scheduling performance insights and workflow automation opportunities.
•    Support data governance by ensuring audit-ready execution documentation and compliance tracking. (optional)
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s in operations management, Analytics, Engineering, or Business Administration
•    Exposure to ERP or project tracking platforms (SAP, Oracle, Procore, etc.)

Preferred Qualifications/Skills
Technical Skills
•    Workforce scheduling analytics
•    Service request tracking and turnaround monitoring
•    Productivity and utilization reporting (optional)
•    Basic forecasting for technician workload planning (optional)
Functional Skills
•    Understanding service lifecycle and installation workflows
•    SLA tracking and compliance reporting
•    Coordination across field teams and operations teams (optional)
Behavioural Skills
•    Strong organizational skills
•    Stakeholder engagement capability (optional)
•    Service quality orientation (optional)

Analytics & Tools
•    Advanced MS Excel (mandatory)
•    Power BI / Tableau (preferred)
•    ERP exposure (SAP / Oracle / Procore / Similar)
•    Basic SQL or data querying (good to have)
•    Process automation exposure (Power Automate / RPA – optional advantage)

Domain Knowledge
•    Supply chain lifecycle understanding
•    Procurement to Pay awareness
•    Documentation compliance and audit controls
•    SLA / KPI driven delivery model

Behavioural Competencies
•    Data-driven decision making
•    Strong stakeholder management
•    Process improvement mindset
•    Attention to detail and quality focus
•    Ability to work in global / virtual delivery model

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.