Senior Community Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Community Executive

Role Summary:

We currently have an exciting opportunity for a Community Manager in Reading. The Manager will lead a team to ensure management of the day-to-day client activities for the assigned property/facility, and support the Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy. Customer Service is a key part of this role to ensure our business’s customers receive outstanding support and all their needs are met.

What the job involves:

• Leadership

• Manage and coach the team
• Develop and sustain a high-quality well well-motivated team
• Ensure high staff morale, trust, and work ethics
• Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team
• Mentor and enable the Training & Development of team members
• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on-site clients’ expectations are exceeded
• Build and develop exceptional client/stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities and Customer Service in the client’s premises

• Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

• Contracts Management

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs
• Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed
• Ensure contracts are continually assessed to deliver the best value to the client

• Finance Management / Cost Control / Profitability

• Ensure financial processes are followed at all times

• Health & Safety Management

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

• Site Operations Management

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required

• Risk Management

• Ensure a property risk management program, including audits, is implemented and maintained
• Ensure disaster recovery and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

• Achieve Key Performance Indicators and Service Level Agreement

To apply, you must be able to demonstrate the following skills and experience:

Ideal Experience

• Passion for quality – has an eye for detail to ensure the best delivery of services
• Experience in facilities management, building, business, or other related fields.
• Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour a passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.  We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.