Senior Customer Services Executive

Job description

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.

Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.

• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.

• Listen actively to customer needs, concerns, and feedback, and respond appropriately.

• Accurately document customer interactions and update records in the CRM system.

• Collaborate with team members and other departments to resolve complex issues.

• Meet and exceed performance targets for call handling and customer satisfaction.

•Stay informed about company products, services, and policies to provide accurate information to customers

**Requirements:**

- Minimum of 1 year of experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.

Preferred candidate profile

• Reviewing account information and answers.

• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Autopay & Surcharges, Service charges, and taxes)

• Experience resolving customer issues in billing,. Demonstrated communication skills.

• The clarity in thought process (Able to articulate his/ her thought)

• Ability to handle tough situations with customers.

• Strong ability to multitask and take fast decisions independently.

• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

• Customer Centric & Logical Thinking & Need to be Enough Spontaneous

• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits 

Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities