Senior Medical Information Manager

Senior Medical Information Manager II

Job Description Summary

Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis oncology products. Acts a resource, provides guidance, coaching and mentoring to MI colleagues.

Job Description

Senior Medical Information Manager II

Location – Hyderabad #LI Hybrid  

Major Responsibilities:

• Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.
• ·Create, review, and approve Medical Response Documents (MRDs) for product portfolio. Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.
• ·Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Centre [CIC]). Staff Medical Information booths at Medical Congresses.
• Support in development and implementation processes for internal departments as they relate to daily MI activities. Participate in projects to optimize Medical Information services.
• Monitor, collect, and analyze metrics for MI activities.  Develop reports, identify actionable insights, and present findings within MI and to its partners. Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.
• Perform quality monitoring on MI agent interactions. Be a resource and provide appropriate coaching and mentoring to MI colleagues (e.g., SRD creation, inquiry handling, MST participation, congress support, report and insight generation).
• Identify and champion best practices in MI.

Minimum Requirements: 

• Education: PhD, PharmD, MD, or equivalent. Proficient in spoken and written English.
• Five or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience
• Ability to acquire knowledge of various disease states and products
• Excellent ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment. Ability to mentor and serve as a resource to junior colleagues.
• Proven literature analysis and evaluation skills
• Proficient in Microsoft Word, PowerPoint, and Excel, technologically savvy. Ability to manage multiple projects within defined timelines

Willingness to work and be available during US business hours (up to 8:00 p.m. IST or 10:30 a.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs.

Skills Desired

Building Construction, Clinical Practices, Clinical Research, Clinical Trials, Drug Development, Hazard Identification, Health Sciences, Immunology, Intensive Care UnIT (Icu), Internal Control, Internal Medicine, Job Description, Medical Information, Organization Skills, Patient Care, Stakeholder Engagement, Tcp/Ip Protocols, Utilization Management (Um)

Experience Level

Senior Level