Job Description

Sr Salesforce Support Engineer

Who are we looking for?

A Salesforce Support Engineer to manage a project for one of our biggest clients in Real Estate domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Years of Exp – 6+

Technical Skills:

 6+ years of technical expertise on Salesforce LWC, Salesforce.com, including Force.com Apex, Visualforce, JavaScript, HTML5, CSS, Ant, and their application within Salesforce.com.

 Design and develop integrations between Salesforce and other systems using SOAP/REST APIs and MuleSoft.

 Work with source control tools such as Git and Autorabit.

 Demonstrate strong experience and understanding of Salesforce security architecture.

 Perform configuration, customization, and programming with Apex APIs, Apex Triggers, Workflows with actions, Approval Processes, Reports, and Dashboards.

 Adhere to Salesforce.com best practices, support mechanisms, procedures, and limitations.

 Plan, design, develop, and maintain multiple complex Salesforce implementations, ensuring the quality of offshore programming efforts.

 Collaborate across multiple scrum teams and follow leading-edge development, testing, and deployment practices on the Salesforce platform.

 Analyze problems, conduct root cause analysis, and assist in the resolution of issues using defined problem management procedures.

 Provide application support and maintenance for customer applications.

 Manage full life cycle implementations on Salesforce.com with 750+ user licenses.

 Process Skills:

 Troubleshoot key implementation issues and demonstrate ability to drive to successful resolution. Lead evaluation of business and technical requirements from a senior level.

 Identification and pro-active management of technical risk areas and commitment to seeing an issue through to complete resolution.

 Build relationships with business and technology partners, internal and external, and contributing to broader goals and growth beyond the scope of a single project.

Behavioral Skills :

 Excellent oral, presentation, and written communication skills.

 Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

 Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.

 Train and coach members of project groups to ensure effective knowledge management activity.

Certification:

 Salesforce Platform Developer I (PDI) certification is required.

About Mphasis

 Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients