Service Engineer

The Generator Field Service Manager serves as the key link between customers and the service/technical team. They are responsible for coordinating preventive maintenance, breakdown service, commissioning support, and providing technical advice to customers. The role involves scheduling site visits, preparing service reports, handling customer complaints, and ensuring smooth service operations for generator installations.

Key Responsibilities:

Act as the first point of contact for generator service-related customer inquiries.

Schedule and coordinate preventive maintenance (AMC/B-Check/C-Check) and breakdown calls.

Prepare and issue job cards, service schedules, and field service reports (FSR).

Support technicians/engineers at site with technical inputs and ensure proper work execution.

Explain service findings, repair recommendations, and cost estimates to customers.

Ensure timely commissioning and handover of DG sets with proper documentation.

Track open complaints, pending parts, and service completion status daily.

Maintain strong customer relationships by providing regular updates and post-service follow-up.

Coordinate warranty claims, spare parts requirements, and escalate technical issues to higher management if needed.