Senior ServiceNow Administrator

ServiceNow Developer

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Job Purpose:

The ServiceNow Developer is responsible for designing, developing, configuring, and enhancing the ServiceNow platform to support enterprise business processes.

Key Responsibilities:

Platform Development & Configuration

• Design, build, and customize ServiceNow applications, including forms, UI actions, scripts, and flows.

• Create custom applications, record producers, workflows, and integrations.

• Enhance and support modules such as ITSM, CMDB, Discovery, Asset, ITOM, and ITAM.
  

Integrations & API Development

• Build and maintain integrations using REST, SOAP, MID Server, OAuth, and Basic Auth.

• Ensure secure and reliable data exchange with external systems.
  

Platform Administration & Support

• Manage roles, groups, ACLs, and platform permissions.

• Maintain CMDB integrity and platform performance.
  

Collaboration & Agile Delivery

• Work with stakeholders to gather requirements and convert them into technical solutions.

• Participate in Agile ceremonies and support release management.
  

Skills & Experience

• Strong experience as a ServiceNow Developer.

• Proficiency in JavaScript, Glide API, Flow Designer.

• Experience with ITIL processes, CMDB, and integrations.

• Strong analytical and troubleshooting skills.
  

Preferred Qualifications

• ServiceNow CSA, CAD, ITSM/ITOM/ITAM certifications.

• Experience with Agile/Scrum.
  

Education:

• Bachelor’s degree in Computer Science or equivalent experience.

Experience Level

Mid Level