Site Incharge – Sales & Customer Relations

Job Type: Full-TimePosition Summary:We are looking for a dynamic and customer-oriented Site Incharge to manage on-site sales and provide exceptional service to potential buyers. The ideal candidate will be responsible for welcoming customers, providing property tours, handling inquiries, and closing sales. This is a customer-facing role that requires a proactive, professional individual who will be based at the site to create a positive and engaging experience for visitors.

Key Responsibilities:

Customer Engagement & Welcome:

• Be the first point of contact for all visitors and potential customers at the apartment site.
• Welcome and assist customers as they arrive, providing information about available apartments, pricing, and amenities.
• Answer any questions regarding the property, neighborhood, and apartment features.

1. Sales & Property Tours:

• Conduct personalized property tours for interested buyers, showcasing apartments, facilities, and local attractions.
• Present the features and benefits of each apartment unit to highlight their value.
• Close sales by effectively communicating the benefits of purchasing an apartment at the site, addressing customer objections, and finalizing agreements.
• Customer Service
• Provide an exceptional customer experience by being attentive, approachable, and knowledgeable.
• Address customer concerns or inquiries with professionalism and urgency, ensuring satisfaction.
• Handle post-visit follow-ups to maintain interest and encourage sales closure.
• Sales Administration & Record-Keeping:
• Maintain accurate records of site visitors, inquiries, and sales activity.
• Update client information in the system and track the progress of sales leads.
• Prepare reports on daily customer interactions and sales progress to submit to management.

1. Site Management & Presentation:
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• Ensure the site is always well-presented and welcoming for visitors.
• Oversee the cleanliness and organization of the sales office and show apartments.
• Coordinate with maintenance or other teams to address any site-related issues or improvements.

1. Communication & Collaboration:
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• Collaborate with the sales and marketing team to implement on-site promotional strategies or events.
• Communicate customer feedback to the management team for continuous improvement.
• Skills & Qualifications:Proven experience in sales, customer service, or a related field (real estate experience is a plus).
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and close sales on the spot.
• Strong organizational skills with the ability to manage multiple customers and inquiries simultaneously.
• Comfortable working independently and handling all aspects of site operations.

Professional appearance and a positive attitude.

• Preferred:Experience in real estate sales, customer-facing roles, or property management.
• Knowledge of the local real estate market and competitive landscape.