Senior Software Engineer - Application Support

Software Engineer III- Application Support

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally  and to grow your career in any direction you choose.

 

Job responsibilities

• Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
• Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.
• Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code.
• Adds to team culture of diversity, opportunity, inclusion, and respect

 

Required qualifications, capabilities, and skills.

• Formal training or certification on Application Support concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience in observability and monitoring tools and techniques.
• Proficient in at least one programming language such as Python and/or automation scripting (PowerShell Script)
• Experience in observability and monitoring tools and techniques.
• Expertise in observability practices, including white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, and Splunk.
• Experience in CI/CD tools like Jenkins, Bitbucket, GitHub and hands on experience in Terraform
• Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities.
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Lead major incident response, root cause analysis, blameless postmortems.
• Practical working experience with high-availability (clusters, failover) and networking (latency, load balancing, firewall) concepts
• Be responsible for the overall infrastructure and software implementation and configuration of 3rd party solutions.

Preferred qualifications, capabilities, and skills

• Experience and understanding of Genetec Security Desk
• Excellent debugging and trouble shooting skills
• Monitoring tools and log analysis tools to manage operations
• Knowledge and hands on experience with tools like (Jira, Confluence, ServiceNow, Netcool)
• Strong communications skills, verbal and written, ability to drive meetings and knowledge sharing sessions with teams.

Experience Level

Senior Level