Solution Architect - ServiceNow Configuration Management Database (CMDB)

Solution Architect, ServiceNow CMDB, Googler Technology and Engineering

Minimum qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• Certification in ServiceNow Configuration Management Database (CMD), Certified Service Desk Manager (CSDM) (e.g., CIS - Data Foundations).
• 12 years of experience in IT.
• 5 years of experience in ServiceNow CMDB design and implementation.
• Experience in data modeling, normalization, and reconciliation techniques.
• Experience in the ServiceNow platform, including CMDB, CSDM, Discovery, Service Mapping, and IntegrationHub and experience with The Information Technology Infrastructure Library (ITIL) principles, such as Service Asset and Configuration Management (SACM).

Preferred qualifications:

• Certification in System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM), including Discovery (CIS-Discovery) and Service Mapping (CIS-Service Mapping).
• Experience with Performance Analytics or other BI/analytics platforms.
• Experience with AI/ML data enablement, such as Now Intelligence.
• Experience with data migrations from legacy systems.

About the job

In this role, you will design, implement, and govern the CMDB architecture and governance of our ServiceNow platform. With your subject matter experience in the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and platform data governance, you will design and architect enterprise CMDB by ensuring the integrity, reliability, and effectiveness of our configuration data, which supports key business outcomes across the organization.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Lead the design, architecture, and strategy for ServiceNow Configuration Management Database (CMDB), ensuring alignment with Common Service Data Model (CSDM) framework, defining Continuous Integration (CI) classes and relationships for IT Services (e.g., ITSM, ITOM, HAM and SAM).
• Establish and enforce data-governance policies, standards, and procedures to maintain data quality, integrity, and consistency.
• Architect and oversee integrations with data sources, including ServiceNow discovery and IntegrationHub, ensure an accurate and automated CMDB population.
• Design and implement Service Mapping to visualize service-to-infrastructure dependencies, provide a view of IT service composition for IT services.
• Monitor and optimize CMDB performance, health, scalability, using dashboards and metrics to report on status and compliance. Mentor team on CMDB best-practices as a Subject Matter Expert (SME), and stakeholder collaboration to gather requirements and deliver data solutions for IT-services.

Experience Level

Senior Level