Senior Associate - Learning Management System Administrator

Sr Associate System Administrator – Learning Management System (LMS)

Career Category

Information Systems

Job Description

What You Will Do 

Let’s do this. Let’s change the world. In this vital role you will serve as the technical and functional administrator of Amgen’s enterprise Learning Management System solution, ensuring optimal performance, data integrity, and a seamless learning experience for all users. The administrator is a member of the Learning & Development product team which is responsible for administering learning management systems and related reporting environments, including hosted and on-premise applications; development, testing and deployment of break-fixes and enhancements with proper change management documentation; troubleshooting, resolving, and responding to end user tickets and service requests. 

Key Responsibilities: 

• Manage and maintain the Learning Management System (LMS), including user accounts, security roles, course catalogs, and content lifecycle. 

• Ensure system performance, availability, and compliance with Amgen’s data integrity, quality, and security standards. 

• Collaborate with HR, Learning & Development, Compliance, and IT teams to implement new features, integrations, and system enhancements. 

• Support learning analytics, reporting dashboards, and audits to ensure accurate regulatory and business reporting. 

• Troubleshoot system issues, coordinate resolution with vendors, and provide Tier 2–3 support to users globally. 

• Maintain documentation for configurations, standard operating procedures (SOPs), and change management activities. 

What We Expect of You 

We are all different, yet we all use our unique contributions to serve patients. The collaborative and detail-oriented professional we seek is a technical problem-solver and service-minded administrator with these qualifications: 

Basic Qualifications 

• Master’s / Bachelor’s degree and 5 to 9 years of Computer Science, IT or related field experience. 

• Minimum 2 years of experience supporting enterprise systems or application administration. 

• Experience managing databases, permissions, and configurations in a SaaS environment. 

• Proficiency with learning management platforms (e.g., SuccessFactors, Cornerstone, Workday Learning, or similar). 

• Working knowledge of data integration, file transfer protocols, and system interfaces (APIs, SFTP). 

• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications 

• Experience administering HR learning platforms such as SumTotal, SAP SuccessFactors, Workday, Cornerstone or other regulated LMS in a global environment. 

• Understanding of GxP, CFR Part 11, and data privacy regulations related to learning systems. 

• Experience with SQL, reporting tools, or Power BI dashboards for learning analytics. 

• Change control experience. 

• Ability to work effectively in a cross-functional, matrixed organization. 

Shift Information: 

This position requires you to work a later shift and may be assigned a second or third shift schedule including weekend coverage. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. 

What You Can Expect of Us 

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. 
 
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. 
 
Apply now and make a lasting impact with the Amgen team. 
careers.amgen.com 

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Experience Level

Mid Level