State Head – Consumer Durable

Dealer Identification and Outreach

Identify and target potential dealers and manufactures within the industry. Initiate and manage outreach efforts to establish new relationships. Motivating dealers to achieve higher sales

Relationship Management

Build and maintain strong relationships with existing and new dealers/manufactures. Serve as the main point of contact and provide ongoing support to ensure dealer satisfaction and engagement

Performance tracking

Monitor and analyze staff and dealer performance. Track key metrics such as lead generation, conversion rates and revenue contributions

Collaboration

Work closely with branch team, Operations to ensure alignment and support for disbursement. Coordinate joint marketing efforts and campaigns. 

Business Development

Coordinate dealers, manage team and ensure the achievement of the monthly target

Stakeholder Management

Liaise with dealers, manufactures, relevant functional/business teams to promote the ease of doing business or to reduce any operational delays or to resolve any conflicting

Internal Stakeholders

External Stakeholders

Internal Team: Zonal Heads, Regional Managers, Area Managers, Branch Manager for operational matters, guidance, and support.

Support functions: Finance, Marketing IT etc. for payments, marketing and digital support

Dealers, Manufactures

State Head -  Consumer Durables Loans is  a supervisory role

Geographical Coverage: For each State Head – Consumer Durable Loans needs to handle a team of 10-15 SMs and 150-200 ROs. Geographical coverage is one state or zone based on business potential

Factor

Competency

Definition

Behavioral Attributes

THOUGHT

Dealer & Customer Focus

Building strong dealer relationships and delivering customer-centric solutions. 

Accountable for meeting customer needs, gather customer feedback and address gaps to meet emerging customer needs 

Business Acumen & Insight

Applying knowledge of business and the marketplace to advance the organization’s goals. 

Keeps others informed of relevant industry developments and apply industry insights and trends to drive critical initiatives.

PEOPLE

Collaboration

Building partnerships and working collaboratively with others to meet shared objectives. 

Facilitate effective collaboration among dealers, manufactures,branch teams, involve others and encourages people to express their views openly.

Effective Communication

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

Break down communication barriers, adjusts communication content and style to the audience, encourage candid and open communication among teams.

Building and nurturing relationships

Effectively building formal and informal relationship networks inside and outside the organization. 

Build networks to stay informed on industry developments, reinforce the importance of building and maintaining strong working relationships.

Develops Talent

SH is responsible for developing SMs and ROs to meet both their career goals and the organization’s goals through MFL referral partner payout program. 

Foster an environment that enable SMs and ROs to build skills or develop their careers, provide real-time coaching and groom talent for key roles.

Drives Engagement

Creating a climate where dealers are motivated to achieve our objectives

Empower dealers and staffs motivated to work towards their goals, rewards for strong performance.

RESULT

Ensures Accountability

Holding self and others accountable to meet commitments. 

Hold self accountable for outcomes, monitor metrics and milestones against expectations and accountabilities 

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with organizational goals. 

Ensure plans and priorities are aligned and coordinated, plan ahead to make sure critical resources are lined up for organizational priorities.

SELF

Nimble Learning

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. 

Apply lessons learned both successes and failures, create opportunities for self and others to try new things.